Why automate my business?
The business world is by nature complex, especially in these days where it is necessary to stay ahead in a competitive where it is necessary to stay ahead in a competitive context where digitalization is the main weapon to be used. digitalization is the main weapon to be used, the key is to always orient it in a way that will in a way that translates into the best experience for customers and prospects; here comes automation, a tool that will facilitate your company's repetitive processes repetitive processes, generating better results and guaranteeing a pleasant customer experience. experience for the consumer.
Automation 101
According to ASTERA, the automation process can be explained in three simple steps. in three simple steps: Extraction, transformation and load (extraction, transformation and load) where:
Extraction refers to the process of acquiring the necessary information to generate the database of those processes that we want to automate; Extraction refers to the process of acquiring the necessary information to generate the database of those processes we want to automate. the database of those processes that we want to automate;
Transformation to the required format in order to filter the information and organize it in such a way that it is and organize it in such a way that it is organized in such a way that it facilitates the next step of the in such a way that it facilitates the next step of the process;
Load which consists of loading already segmented information into the system that will system that will help us to simplify some given complexity.
Some examples of automation that you are probably familiar with are as follows:
- Check-in and check-out counters in offices.
- Employee databases.
- Technical support chats.
- Purchase order automation.
- Customer service bots.
- Appointment or meeting scheduling systems.
At ADHOC we offer solutions to real problems, that's why it is important for us that you know the advantages that automation can bring to your business in terms of efficiency and productivity. advantages that automation can bring to your business in terms of efficiency and productivity, recognizing that nowadays any business needs three pillars to prosper:
- Moving from complexity to simplicity.
- Pay special attention to the digital experience.
- Help the customer move up your value ladder.
Understanding these three pillars and applying them correctly using process automation results in cost reduction process automation results in reduced costs, increased customer satisfaction (generating loyalty) and (generating loyalty) and facilitating the scalability of your business.
Start automating your business, we tell you how
An example of a useful automation tool developed by ADHOC is
Genda, a Web App designed to eliminate the problem of arranging a date using a myriad of messages, which is usually a cumbersome and uncomfortable process. As human beings, it is normal for us to find it difficult to agree on schedules that suit those involved. schedules that are convenient for those involved.How does Genda work?
By accessing the website https://genda.me you can create an account. It is linkable with your favorite calendar, whether it is Google, Office/ Outlook Apple or others, this way you will get a shareable link with which your clients will be able to know your availability and choose from your your availability and choose from your available dates.
- Log in to the website
- Create your account
- Create one or several events depending on your needs.
- Link it to your calendar
- Share the link(s)
And that's it, let your agenda fill itself avoiding confusions and unnecessary talks trying to agree and unnecessary chit-chat trying to agree on a date and time that works for both of you. date and time that works for both of you .
Likewise, if needed, Genda can generate a Zoom link link that will be sent to both parties with a reminder of the appointment to avoid the famous no-shows or to avoid the famous no-shows or that one of the two parties forgets that an appointment (in this case virtual) was an appointment (in this case virtual) with the other.
Another advantage is that also through this tool your clients will be able to make total or partial payments (i.e., advances) of the total cost of the appointment directly to your directly to your bank account, thus guaranteeing their interest in attending the appointment and the same and reducing the likelihood that they will not show up and you will lose time and and wasting time and revenue.
Conclusion
Manual data handling can increase the chances of errors, execution time and investment of resources for these issues, automation comes to be the solution, by applying it in repetitive processes of your business processes of your business you guarantee an increase in efficiency and results. Do not underestimate the added value that automating processes can mean for your company, Dare to take it to the next level, at ADHOC we are here to help you.
